How To Make “Voice of Customer” Your Game Changer
Doing CX Right
OCTOBER 20, 2020
3: Close The Loop With Customers . If you have a centralized survey team, who calls customers share recordings and notes with your sales teams so they can contact customers, rectify issues, and thank them, too. . Ask employees for feedback as it serves as a valuable data source, but VoE must never replace VoC. .
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