Customer Experience Strategy: Paradigm Shift!
InteractionMetrics
APRIL 16, 2024
An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. For example: Competitive Edge Score shows where you stand in relation to other companies. Instead, examine your customer experience from multiple angles. What advice could you give us?
52 
Let's personalize your content