How to Get Customer Feedback: 16 Tips for Your Success
InteractionMetrics
DECEMBER 8, 2023
Net Promoter Score) Survey answers to open-ended questions (e.g., “How Success Tip #2: T ry to eliminate all leading constructs from the questions you plan to ask customers in focus groups, interviews, surveys, etc. It comes in a variety of forms: Survey answers to rating questions (e.g., How can we improve?”)
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