AI Construction Mystery Shopping Net Promoter Score 
InteractionMetrics
APRIL 16, 2024
Yes AI, but focus on human connections. An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. Advice is worth dwelling on because customers and employees are often happy to give constructive advice when asked.
InteractionMetrics
DECEMBER 8, 2023
Net Promoter Score) Survey answers to open-ended questions (e.g., “How Success Tip #2: T ry to eliminate all leading constructs from the questions you plan to ask customers in focus groups, interviews, surveys, etc. What about AI? It comes in a variety of forms: Survey answers to rating questions (e.g.,
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