Remove AI Remove Mystery Shopping Remove Net Promoter Score
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How to Get Customer Feedback: 16 Tips for Your Success

InteractionMetrics

Net Promoter Score) Survey answers to open-ended questions (e.g., “How For this second side of the customer experience, deep observations via usability testing, employee studies, mystery shops, and performance evaluations are best. What about AI? How can we improve?”) Then double it.

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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

Yes AI, but focus on human connections. An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. None of these pointers are AI-driven and include: Delight: Small positive surprises elevate experiences.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link].