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RG 271 is coming: time to reevaluate complaints management in Australian financial services

Sprinklr

SEPTEMBER 20, 2021

Does it provide auditability for regulatory compliance? Check out what today’s complaints and escalation management systems look like when reimagined from the digital perspective as part of a unified customer experience (Unified-CXM) platform. How will it provide SLA management and reporting across multiple channels?

Machine Learning 88
Machine Learning CXM Social Media CRM 88
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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