Compliance Contact Center Customer Relationship Management CXM 
Sprinklr
SEPTEMBER 20, 2021
Can it integrate with your established IDR system and processes to augment the escalation management processes? Does it provide auditability for regulatory compliance? How will it provide SLA management and reporting across multiple channels?
SurveySensum
JULY 14, 2020
Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
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