The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Darin and I chat about customer experience as a mindset, and how he was able to define and frame his role in a way that provided clarity for the rest of the organization to understand. Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department.
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