The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department. Cloud, Minnesota. He knew that there were a lot of support teams that he’d be able to leverage to get the work done and pulled them in to start getting everyone on the same page.
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