Heart of the Customer

OCTOBER 8, 2014

They engaged employees in quick conversations about grounding their decisions based on VOC and stressed the importance of plain and simple language in communications. To kick things off, I have been fortunate to interview a number of Minnesota customer experience leaders on their plans for next year. Seven have.

VOC 88

VOC Gaming CX Customer Experience 88

Customer Bliss

JANUARY 25, 2019

Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department. Cloud, Minnesota. He knew that there were a lot of support teams that he’d be able to leverage to get the work done and pulled them in to start getting everyone on the same page.

CX 63

CX NPS VOC Finance 63

Taylor Reach Group

MAY 24, 2018

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. Loyalty Summit: June 5-7, Barcelona. How to make the most of the digital advantage?

Contact Center 48

Contact Center CX Healthcare Social Media 48

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132