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How the Minnesota Twins has changed fan experiences forever

CX Network

Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially

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TRUSTING Your Team to Do What’s Right: University of Minnesota Bolsters Staff Through Trust

Customer Bliss

There are many, many of these, but I was really loving the actions of University of Minnesota president/CEO, Joan Gabel. The post TRUSTING Your Team to Do What’s Right: University of Minnesota Bolsters Staff Through Trust appeared first on Customer Bliss. For more episodes of the Daily Dose of OPTIMISM!

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Lessons from a Near Play-in Game Disaster (The AD Foul)

Customer Think

Recently, the Lakers participated in a “play-in” game against the Minnesota TimberWolves to decide if they would make the NBA playoffs and have a chance to reach the NBA Championship game. During […]

Gaming 59
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Why is Great Customer Service So Hard to Find?

Service Quality Institute

billion dollar utility operating in Minnesota and 7 other states. In Minnesota, it can get really cold in the winter. When I got back to Minnesota, I called Netflix. Center Point turned off the wrong tenants’ meter, and when we called the emergency line, they said we had to wait until Monday morning at 7 am to call them.

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Deliver a Service Culture and Customer Experience so Positive that Your Customers Fall in Love with You

Service Quality Institute

The is the 4th largest city in Minnesota with about 90,000 people. This week my wife, Pat, and I were driving home and I saw a huge billboard for Carbones Pizza. When in college I frequented them a lot. I did not know they had a location in Bloomington. I started to read the online reviews and I was shocked at how bad they were.

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#CXDay – A Tale of Two Company Celebrations

Heart of the Customer

Two Minnesota companies that are making a splash today are Wolters Kluwer and ShopHQ. Their financial services organization is headquartered in Minnesota, and they have an extensive plan to introduce their customer experience capability more broadly. Darin Bryne, their Sr.

Legal 103
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Is Facial Recognition Creepy or Is It Just the Future?

Beyond Philosophy

In this episode of The Intuitive Customer podcast, our guest Professor Bill Hedgecock from the Carlson School of Management at the University of Minnesota shares his expertise on facial recognition and facial expression analysis technology and its application in Customer Experience programs. However, one must wonder….is