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How the Minnesota Twins has changed fan experiences forever

CX Network

Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially

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TRUSTING Your Team to Do What’s Right: University of Minnesota Bolsters Staff Through Trust

Customer Bliss

There are many, many of these, but I was really loving the actions of University of Minnesota president/CEO, Joan Gabel. The post TRUSTING Your Team to Do What’s Right: University of Minnesota Bolsters Staff Through Trust appeared first on Customer Bliss. For more episodes of the Daily Dose of OPTIMISM!

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Lessons from a Near Play-in Game Disaster (The AD Foul)

Customer Think

Recently, the Lakers participated in a “play-in” game against the Minnesota TimberWolves to decide if they would make the NBA playoffs and have a chance to reach the NBA Championship game. During […]

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Why is Great Customer Service So Hard to Find?

Service Quality Institute

billion dollar utility operating in Minnesota and 7 other states. In Minnesota, it can get really cold in the winter. When I got back to Minnesota, I called Netflix. Center Point turned off the wrong tenants’ meter, and when we called the emergency line, they said we had to wait until Monday morning at 7 am to call them.

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#CXDay – A Tale of Two Company Celebrations

Heart of the Customer

Two Minnesota companies that are making a splash today are Wolters Kluwer and ShopHQ. Their financial services organization is headquartered in Minnesota, and they have an extensive plan to introduce their customer experience capability more broadly. Darin Bryne, their Sr.

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What’s the customer experience focus for 2015?

Heart of the Customer

Creating a great customer experience for agents AND consumers – an interview with Lisa Hoene, VP of Brand and Marketing Services, Allianz Life This is the fourth in our Aiming for the Hearts of their Customers interview series, with seven Minnesota customer experience leaders sharing their strategy for the coming year.

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Celebrating #CXDay

Heart of the Customer

Related posts: Minnesota Customer Experience Folks – a new LinkedIn Group For those Twin Cities who weren’t able to attend the Customer Experience Day CXPA event here in Minnesota, you missed a terrific event. We’re down to only 363 planning days before our next CX Day! Seven have.

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