Lightico

JULY 16, 2023

By offering online applications and leveraging automated workflows, lenders can eliminate time-consuming manual data entry, reduce errors, and accelerate application processing. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Hodusoft

MARCH 21, 2024

HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

DECEMBER 6, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center Delivers consistent service with omnichannel communication 49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more. This enhances accuracy and prevents agents from being overworked.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

MAY 17, 2024

Increased Efficiency By integrating telephony systems with computer systems, CTI automates repetitive tasks, such as call routing and data entry, reducing the time agents spend on administrative tasks and allowing them to focus more on customer interaction. This helps organizations maintain trust and credibility with their customers.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

JUNE 7, 2024

Omnichannel Experience Contemporary contact centers provide omnichannel experience. Customers these days expect fast, efficient, and omnichannel communication. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

DECEMBER 28, 2022

Omnichannel communication is not restricted to just opening up multiple channels for customer interaction. When businesses track agent performance through live call monitoring, they can assure service quality compliance and back up agents under challenging situations. Features such as IVR, ACD , skill-based routing, etc.,

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52