Contact Center Customer Acquisition Legal Voice of the Customer 
SurveySensum
MARCH 4, 2021
What is Voice of the Business (VOB)? . It is always recommended to start with the Voice of the Customer (VOC) but that’s incorrect. Start with the Voice of the Business. Every business has a voice, such as we need more customers, we are losing money, we’re losing customers, etc.
Intercom, Inc.
MARCH 29, 2022
It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. Paul Adams: Cool.
Expert insights. Personalized for you.
52 
Let's personalize your content