Contact Center, Customer Experience Management and CX Transformation

10+ Years Later: How Customer Experience Has Shaped The Banking Industry

Qualtrics

FEBRUARY 21, 2020

In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX) transformation a strategic priority. Originally published on Forbes.

Customer Experience

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience

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Tech Customer Success

10+ Years Later: How Customer Experience Has Shaped The Banking Industry

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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