Contact Center Customer Relationship Outlook Text Analytics 
DMG Consulting
APRIL 15, 2020
DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040.
DMG Consulting
JUNE 13, 2017
The contact center workforce optimization (WFO) market is in transition. Companies large and small need WFO applications to optimize employee performance and to capture and analyze customer insights. Outlook for WFO Vendors. billion, as of December 31, 2016, of which the contact center is responsible for $1.6
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