VOZIQ

APRIL 21, 2022

According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Not only is this a limitation, but the foundation of a myopic retention roadmap. So, delay no more!

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

JUNE 16, 2022

However, the problem is that many of these mechanisms are centered around end-of-term churn risk, which is reactive in nature for the most part. Considering limited to no insight into the churn cause at that stage, you may try to retain a canceling customer with expensive offers. This approach neglects customer lifetime value.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

VOZIQ

JUNE 16, 2022

However, the problem is that many of these mechanisms are centered around end-of-term churn risk, which is reactive in nature for the most part. Considering limited to no insight into the churn cause at that stage, you may try to retain a canceling customer with expensive offers. This approach neglects customer lifetime value.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

Callminer

SEPTEMBER 14, 2020

The organizations that utilize call center software have often purchased an application that was built by technologists who had no appreciation of the customer who would be calling in. Customer retention is vital, and poor call centers do not retain customers.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls.

Customer Experience