6 Reasons Why Unstructured Data Is Key to an Effective Retention Program
VOZIQ
APRIL 21, 2022
According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Not only is this a limitation, but the foundation of a myopic retention roadmap. So, delay no more!
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