Execs In The Know

MARCH 14, 2022

All businesses have some sort of customer that they need to please and delight to ensure revenue is generated and the business is staying healthy. When speaking to consumers , 95% indicated that customer service is important when choosing which brand to purchase from. Focusing can help you cut through your issues.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Execs In The Know

MAY 6, 2022

New ideas that you can consider for your CX teams. Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. In product support, adding gig workers as an extension of the traditional contact center provides a resilient layer of talent to meet volume fluctuations.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Execs In The Know

MARCH 25, 2022

Even with a trove of data to use for forecasting, unforeseen events — like a service outage, product issue, or even a global health crisis — can be lurking around the corner to obliterate even the best support volume predictions and plans. Leverage the power and knowledge of your existing customer base.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52