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How to Lead CX Transformation in a Customer-Focused Tech Organization

Customer Bliss

JULY 19, 2018

You need a plan and you need to take baby steps,” said Sue Martin Homes , Global VP of Customer Service at Newegg , the leading tech-focused e-retailer in North America. Before getting into the tactical action plan that she put together for Newegg, Sue shared some general CX transformation wisdom with us. About Sue Martin Homes.

CX Transformation 51
CX Transformation E-commerce CX Data Mining 51
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn: [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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