How to Lead CX Transformation in a Customer-Focused Tech Organization
Customer Bliss
JULY 19, 2018
You need a plan and you need to take baby steps,” said Sue Martin Homes , Global VP of Customer Service at Newegg , the leading tech-focused e-retailer in North America. Before getting into the tactical action plan that she put together for Newegg, Sue shared some general CX transformation wisdom with us. About Sue Martin Homes.
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