DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. Market Outlook .

ML 48

ML Artificial Intelligence Outlook Contact Center 48

DMG Consulting

AUGUST 16, 2022

IVAs Are Good for Agents and CX. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Even if organizations have the budget to staff up, most are unable to hire and retain the qualified resources they need to deliver the CX to which they are committed.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Increased Use of AI in Contact Centers. per interaction ( CNBC ).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52