Is Your Customer Service Department a “Factory of Sadness”?
Customer Bliss
MAY 3, 2017
It’s one of the main reasons why we continue to see stories of service failures (and the resulting customer outrage that ensues) all over social media. Rethink the contact center environment: . Matt Dixon is Group Leader of the Financial Services and Customer Contact Practices of CEB (NYSE: CEB) in Arlington, VA.
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