Contact Center Hospitality Minnesota NPS 
Fonolo
AUGUST 3, 2017
Unfortunately his mother was dying and he knew he only had a short amount of time to get to the hospital and say goodbye. He made it to the hospital in time to see his mother. It took more than 60 years, but this Minnesota man finally got a taste of victory. What’s Inside: What is CSat, NPS, and CES.
SurveySensum
JULY 14, 2020
Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
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