VOZIQ

APRIL 21, 2022

According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Here are six ways unstructured data strengthen customer retention strategies: 1. So, delay no more!

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator. banner_blog_1].

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Leading solutions will use machine learning to guide the technology in recognizing and classifying elements. Intent recognition and analysis.

Unstructured Data 100

Unstructured Data Machine Learning Contact Center Compliance 100