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Customer Success: The Definitive Guide to Customer-centric Growth 2020

SixteenVentures

Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Customer Success is Not Happiness, Delight, or Satisfaction.

Start-ups 136
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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there.

Start-ups 118