Lumoa

MAY 21, 2018

In many organizations, marketing has an overall responsibility for the customer experience improvement initiatives and customer insights. Marketing needs to ensure that the customer feedback and insights are utilized across the whole organization, but at the same time its role is not limited to "traditional CX activities".

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

Lumoa

MAY 21, 2018

In many organizations, marketing has an overall responsibility for the customer experience improvement initiatives and customer insights. Marketing needs to ensure that the customer feedback and insights are utilized across the whole organization, but at the same time its role is not limited to "traditional CX activities".

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64

SugarCRM

JUNE 20, 2019

SugarCRM is a fantastic tool that helps to collect and manage all your customer data. The flexible structure of Sugar data allows for creating tasks, calls and meetings related to any CRM object, both standard (Account, Contact, Task, Quote, Opportunity, etc.) and custom. It’s up to you; the configuration options are numerous.

Invoicing 20

Invoicing CRM NPS Customer Feedback 20

Intercom

APRIL 6, 2023

Fintech companies must be able to provide customers with prompt and efficient answers and services to win their business. As with any industry, it’s important to take the time to listen to customers’ feedback and make changes where possible to better address their needs. If the service is great, you’ll keep them.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59