Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups
ClientSuccess
MAY 8, 2019
; 3) ensure the team knows they aren’t judged by the status but rather the status is critical for driving insights across the business; and 4) actively leverage the Pulse insights to drive action and customer experience improvements across the business. Net Promoter Score (NPS)*. Late Invoice Payments. There you have it.
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