CRM, CXM and Sports - Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Fewer silos and dead ends. More collaboration and communication. Happier customers.

Social Media

Social Media Unstructured Data CXM Social Listening

The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM

CXM VOC Customer Experience Artificial Intelligence

Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

The Future of Customer Experience Calls Urgently for a Significant Shift

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