Totango

MAY 7, 2024

That’s why we’ve made sure Totango + Catalyst sync seamlessly with Salesforce, for example, so that all the information on your customer accounts flows both ways between the CRM and your CS platform of choice. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 88

Sports Sales Net Promoter Score NPS 88

Zendesk

DECEMBER 3, 2020

“I think of it like sports,” Bean says. Tip #3: Use the right CRM to empower your reps. The technology your team uses – specifically, their customer relationship management (CRM) platform – should help them work more efficiently and intuitively than they ever could before. Start your free trial.

Sales 52

Sales CRM Sports Start-ups 52

Zendesk

FEBRUARY 21, 2024

Prospecting and lead generation skills: Reps must be savvy with lead generation tools and sales customer relationship management (CRM) software that initiate interest and automatically qualify leads to make lead management easier. CRM software The right CRM software creates a great experience for your sales team and the prospect.

Sales 52

Sales Social Media CRM B2B 52

Aquire

AUGUST 2, 2021

For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. Integrate a CRM with live chat. 15 live chat best practices. Place your live chat window strategically. What if your agent gets caught up in something that takes them away from a live chat?

Sports 52

Sports CRM Start-ups AI 52

Beyond Philosophy

OCTOBER 4, 2018

You can even look back through your CRM and see what information you already have that could shed some light on the issue. But after a day of meetings, emails, calls and chauffeuring your children around to sports practices, you might decide drive-thru food will do just fine. My advice is to ask them.

Sports 141

Sports Government CRM Customer Experience 141

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SugarCRM

APRIL 7, 2022

Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. 52% of the respondents say their reliance on legacy CRM costs them revenue. Let the Platform Do the Work.

Technology 52

Technology Technology Sales Predictive Analytics 52

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. Retroactive recognition & individual recognition may not be best for the cross-functional anticipatory needs of CX.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world.

CX 129

CX Customer Experience Education Machine Learning 129

SugarCRM

MARCH 12, 2018

Being in the CRM business, we also see this with our customers at SugarCRM. Can you name the prominent CRM thought leader who is a diehard Yankees fan? Real Madrid forward Cristiano Ronaldo tops Facebook with over 204 million followers. But is there real value in having that many “friends”?

Social Media 47

Social Media Artificial Intelligence Sports CRM 47

ClearAction

JANUARY 6, 2021

This is success-promoting because CRM, VoC, UX, DX, Service, Success, Experiential Marketing, Loyalty, and so forth are all trying to improve value to customers and customers’ value to your company. 21) Start coordinating among all facilitators of customer experience management. It makes no sense that these efforts are silos.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. It doesn’t hurt with the smallest of our customers, but it does hurt in terms of perceptions for some of our largest customers who want to feel comfortable when they choose a partner that they work with as their CRM provider.

Sales 184

Sales Sports Start-ups Gaming 184

Zendesk

DECEMBER 17, 2021

Let’s meet our sporting goods company: Activa. For our sporting goods company, let’s say it calculated sales mix for the previous quarter and the numbers were as follows: Product A: Number of jackets sold: Total number of all products sold: Sales mix percentage: Heat-tech running jacket. Combine your data with a CRM for maximum gains.

Sales 95

Sales Sports CRM 95

Steven Van Belleghem

MAY 6, 2020

In the bus we will serve healthy smoothies and offer customers the opportunity to buy sports gear. Marketplace platforms like Alibaba or JD.com are helping these local retailers to become part of their new retail ecosystem by offering retailers CRM, payment, data, apps, delivery and supply chains.

Retail 52

Retail Customer Experience Social Media Start-ups 52

Lumoa

OCTOBER 31, 2018

Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Totango

JULY 23, 2021

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. He needs a good catcher and good infielders and outfielders to support him, good batters to score points, and good coaches to make strategic play calls.

Gaming 126

Gaming Sports Start-ups Technology 126

Intercom, Inc.

DECEMBER 21, 2021

There is so much knowledge in the sales CRM systems. If there were more stories in the news about women: women in technology, women in STEM, women in medicine, women in sports, if the news wrote more of those stories; if our media sources spent more time elevating the stories of women, then that would help drive content to Wikipedia as well.

Engineering 118

Engineering Government B2C Start-ups 118

Intercom, Inc.

OCTOBER 29, 2020

“It’s sort of like driving a big yacht versus driving a sports car. There are good things about both of those, but I choose a sports car” Just this summer, in the middle of the pandemic, folks were working incredibly hard, and we had just launched some tremendous things. Des: And here we are.

Start-ups 209

Start-ups Sports Engineering Artificial Intelligence 209

Comm100

SEPTEMBER 7, 2017

From the restaurant I went on to work as customer support staff at Allen’s Sporting Company, where I eventually became head of the Team Sports department. I helped customers find items and answered questions about different team goods, such as youth sports uniforms, soccer balls, tennis racquets, etc.

Sports 45

Sports Customer Service Start-ups Construction 45

Totango

AUGUST 11, 2022

For example, you can use your CRM tool to add notes about personal client information, such as birthdays, anniversaries, family members, and hobbies. Something as simple as congratulating your client when their favorite sports team wins a game can make your relationship more meaningful.

Net Promoter Score 109

Net Promoter Score Social Media Customer Journey Map Customer Relationship 109

Sprinklr

OCTOBER 20, 2021

Identify and enrich customer data across the enterprise by using AI to augment records with social activity, chats, emails, survey results, case history, and CRM data. Outside work, he enjoys outdoor sports (cricket,tennis), reading (physics, philosophy) and traveling (specifically driving). Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Intercom, Inc.

JANUARY 16, 2019

In sports, stacking your team with all-star players doesn’t always lead to a championship. Gone is the time when two days of features and benefits, a half day of CRM training and then a few hours of “ghosting the top rep,” (which turned into b t because they rarely ever got on live calls) are acceptable.

Sales 156

Sales Non-Profits Start-ups Scorecard 156

1 to 1

MAY 5, 2013

Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Gartner & 1to1 Media CRM Excellence Awards. Download the e-book with the Gartner & 1to1 Media CRM Excellence Awards 2013 winners. Back towww.1to1media.com. 1to1media.com. Marketing Research Articles.

Entertainment 42

Entertainment Sports Social Media CRM 42

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Get instant detractor alerts on your CRM so you can close the loop in time. She has everything; from outdoor gear to athletic apparel and fitness equipment. It’s a real pain, isn’t it?

Retail 52

Retail Customer Feedback CX Social Media 52

ClearAction

OCTOBER 1, 2018

Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team. CXM status quo is on a long slog to CX-centricity because it begins with a program such as customer service, customer voice, CRM, customer loyalty program, or digital marketing.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SugarCRM

APRIL 2, 2019

Since becoming a customer, I’ve renewed, added new services and purchased lots of gear to sport my Peloton obsession. In addition to the bike, I get a continuous stream of new content anytime and anywhere. Good is not good enough: Unstoppables aim for flawless delivery every time, because mere customer satisfaction is not good enough.

Sports 30

Sports B2C Customer Relationship Customer Satisfaction 30

SugarCRM

AUGUST 6, 2019

The customer’s favorite sports team was in the midst of a big game, and she wasn’t happy to be missing it. Nor is it contained within a single job role. To understand what I mean, take a look at what happened when a Southwest Airlines passenger complained about weak in-flight WiFi on social media.

Customer Service 24

Customer Service Social Media Sports Gaming 24

Intercom, Inc.

MARCH 29, 2022

Think about our friends, our family, our colleagues, people we play sport with, do hobbies with. We also use Salesforce on the sales and marketing side so that we have Intercom integrated really seamlessly into our CRM. If you are on the phone, you’re on the phone to only one person, making you wholly unavailable to anyone else.

Start-ups 118

Start-ups Innovation Sales NPS 118