ClearAction

DECEMBER 16, 2017

What is Customer Experience Collaboration? Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? Regardless of your awesome VoC, CRM, UX, DX, CS, NPS, etc.,

Customer Experience 89

Customer Experience Sports Non-Profits Gaming 89

1 to 1

MAY 5, 2013

Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer. Customer Strategy. Voice of the Customer.

Entertainment 42

Entertainment Sports Social Media CRM 42

ClearAction

APRIL 3, 2015

You must have alignment between your actual candidate experience and your desired customer experience. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

CX 129

CX Customer Experience Education Machine Learning 129

ClearAction

JANUARY 6, 2021

10) Start seeing your customer experience index as a lagging indicator. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened. You’re learning about customer perceptions after they’re formed. It makes no sense that these efforts are silos.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. customers, channel partners, alliances). Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team. Reap: quick-wins >> NPS & revenue (now).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Lumoa

OCTOBER 31, 2018

Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! Create an internal CX certification program to ensure the common understanding of what is and how to manage the customer experience.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64