SaaS Companies: Implement a Product NPS Program in 5 Simple Steps
PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Leverage your CRM (i.e. The same applies for B2B SaaS companies. And you can’t stop there.
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