Calculate the ROI of your CX program
SurveySensum
AUGUST 26, 2020
Also, Forrester publishes a CX quality benchmark of large global brands called Forrester’s Customer Experience Index stating that the big companies of certain industries can earn hundreds of millions of dollars of annual increment of revenue on a one-point increase in Forrester’s Customer Experience Index (CX Index ). Isn’t it?
Let's personalize your content