Customer Acquisition, CX Transformation and Innovation

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation – CB81

Customer Bliss

DECEMBER 12, 2017

By understanding the CEO’s appetite for speed and investment, you can take this momentous #CX transformation and break it down into smaller tasks and projects with people who have passion and advocate for its success. What other common CX transformations have you noticed? Click To Tweet. About Isabella Lau.

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6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? There are many ways to begin measuring your CX program.

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Tech Customer Success

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation – CB81

6 ways to renew (and stick to!) your CX vows

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