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Remove Customer Expectations Remove Customer-Centric Organization Remove VOC Related Topics
Age of the Customer Scorecard CEM Voice of the Customer Actionable Insights Innovation Customer Experience Management Customer Feedback Customer Loyalty Customer Experience More Related Topics >
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12 Reasons to Invest More in Customer Experience

PeopleMetrics

OCTOBER 25, 2017

Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. Where does the Voice of the Customer (VoC) land in the priorities for your company’s overall strategy? The best CEM programs unify your entire enterprise around CX and the VoC.

CEM 122
CEM Customer Experience VOC Scorecard 122
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Failing Your Customers Can Help You Serve Them Better

PeopleMetrics

APRIL 4, 2017

As valuable as their book is for all business leaders, it’s worth a special look for customer experience professionals. Because every interaction that fails to meet customer expectations is, in many ways, a failure. From The Other "F" Word , here are a few things you can start doing today: “Begin talking about failure.”

Gaming 94
Gaming Voice of the Customer Innovation Customer-Centric Organization 94
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