Beyond Philosophy

MARCH 28, 2016

There is a hidden experience every Customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your Customer Experience. When it comes to having a great Customer Experience, all organizations have made mistakes. Chances are, you are making more than one.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Steven Van Belleghem

JANUARY 31, 2023

So it’s pretty natural that more and more customers expect your organization to become part of the solution. For example, I asked it to write an essay on customer experience in financial services, and the result was super-impressive. You know, companies like Procter and Gamble, Unilever or McKinsey.

Gambling 109

Gambling Social Media Start-ups Gaming 109

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Customer Retention: Poor customer experiences due to tech issues can lead to lost sales and declining customer loyalty, creating a long-term revenue drain.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Intercom

NOVEMBER 30, 2023

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. Now, our customers don’t have to outsource their phone support software. That’s why we created Intercom Phone. Why did we build it?

Start-ups 98

Start-ups Technology Technology Gaming 98

Intercom, Inc.

APRIL 21, 2022

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. That’s why we created Switch – not to eliminate the option of phone support but to help our customers expand their users’ options.

Start-ups 118

Start-ups Gaming Technology Technology 118