CX expert Jay Baer on creating experiences that get your customers talking
Intercom
FEBRUARY 3, 2022
Liam: What are some of your favorite examples of good customer experience or engagement? Jay: I think part of it is understanding what customers expect and then meeting or exceeding that. Because what I call the expectation equation is really the key principle in this whole line of thought. Which ones are your favorites?
111 
Let's personalize your content