Beyond Philosophy

OCTOBER 6, 2014

Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Follow Colin Shaw on Twitter @ColinShaw_CX The post Why Most Customer Experience Programs Fail appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 154

Net Promoter Score Customer Experience Customer-Centric Organization CEM 154

Beyond Philosophy

MAY 31, 2019

When I need a new lure, I go to Discount Tackle on First Street in Bradenton, Florida. When we are managing our brand, we need to control what’s in the fishing net. This fundamental concept is why it is vital to create a memory that makes your customers feel the way you want. I enjoy fishing.

CX 153

CX Net Promoter Score Gaming Customer Experience 153

Beyond Philosophy

OCTOBER 6, 2014

Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Beyond Philosophy

OCTOBER 6, 2014

Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Intercom

FEBRUARY 3, 2022

” Maybe a net promoter score type survey, like “Zero to nine, would you recommend us to a friend?” ” And typically, that will actually have an impact on their customer loyalty. So, let’s say you go to DoubleTree and you get your cookie. ” Great. We’re sorry, that sucks.”

Real Estate 111

Real Estate CX Social Media Start-ups 111