Why Customer Experience Is The Real Driver Of Brand Success?
SurveySensum
JULY 11, 2023
Whether your customers are interacting with you online, in-store, or over the phone, they want a consistent experience. A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints.
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