Customer Expectations Customer Service CX Gambling 
Steven Van Belleghem
JANUARY 31, 2023
So it’s pretty natural that more and more customers expect your organization to become part of the solution. Less interested in traditional jobs The fourth and last characteristic of the Never Normal Customer may seem less related to the subject of CX at first sight, but it has a pretty big impact on your customer experience.
Beyond Philosophy
MARCH 28, 2016
This better memory is what Customers think of the next time they need something you offer, and it is what brings them back. Not only does an investment in the experience improve the Customer Loyalty, but it also reduces the costs associated with your Customer Service channels.
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