Customer Expectations Gambling Innovation Technology 
Intercom, Inc.
APRIL 21, 2022
But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. Yes, that’s fine.
Intercom
NOVEMBER 30, 2023
But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. We didn’t want to eliminate the option of phone support – calling is still one of the best ways to resolve complex issues – but rather to expand our customers’ options.
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