Customer Expectations Hospitality Innovation Transportation 
C3Centricity
OCTOBER 1, 2019
The offers of constant innovation and novelty have made us all more impatient and critical. And customer satisfaction is becoming insufficient to drive growth alone. to be the Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.".
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. How have these innovations worked out for Amazon?
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