Remove Customer Expectations Remove Omnichannel Remove Sales Remove Vermont
article thumbnail

Drive revenue during an economic downturn

Zendesk

But with evolving customer expectations, the venerable company needed a new kind of tool: customer service software. Stanley Black and Decker has an international presence, and the company was able to use Zendesk’s Web Widget to capture sales that otherwise would have been lost during one particularly frenzied Black Friday. “In