SurveySensum

JUNE 13, 2021

Provide real-time customer support. Tune into social listening. Harness data analytics. Provide real-time customer support. Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 25, 2023

Let’s explore the various ways feedback platforms collect valuable customer data. Customer Surveys: Surveys employ a direct approach by presenting a series of questions related to your video content. Many companies are now leveraging social listening to track keywords and brand mentions.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52