Customer Experience Management, Customer Feedback and Data Mining

State of Business-to-Business Customer Experience Management

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? One in four B2B firms integrates customer feedback sources; 29% more are just starting this.

Customer Experience Management

Customer Experience Management CXM Customer Experience B2B

Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

CX Journey

JULY 25, 2014

So, What’s a Customer Experience Management Team to Do? In Summary After hearing out his grievances, I explained to my neighbor the benefits of his company’s customer listening system, including: The opportunity to solicit feedback from customers who may not be inclined to draft a comment to management.

VOC

VOC Net Promoter Score CX NPS

Tech Customer Success

State of Business-to-Business Customer Experience Management

Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

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