Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?
CX Journey
JULY 25, 2014
I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ So, What’s a Customer Experience Management Team to Do? customer experience employee experience Net Promoter Score voice of customer'
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