10 predictions for customer experience in 2019
Steven Van Belleghem
DECEMBER 10, 2018
This trend may have started before 2019, and indeed I have talked about it a lot in 2018, but 2019 is the year when it is really going to take off. The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. 2 Chatbots grow up.
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