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Unstructured Data VOC Close the Loop Business Growth Voice of the Customer CX NPS Artificial Intelligence Customer Service Customer Relationship More Related Topics >
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63
CXM VOC Customer Experience Artificial Intelligence 63
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CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. Omni-channel unstructured customer feedback makes things even more challenging. CX is can be very lofty and generic.

CX 52
CX Unstructured Data CXM Real Estate 52
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