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Unstructured Data VOC Customer Experience Management Close the Loop Business Growth Voice of the Customer CX NPS Artificial Intelligence Customer Service More Related Topics >
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63
CXM VOC Customer Experience Artificial Intelligence 63
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CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. It’s helpful to think in terms of Customer Experience (CX), and Customer Experience Management (CXM). Wrestling through that book caused something to click in my mind…and stirred up a new hunger.

CX 52
CX Unstructured Data CXM Real Estate 52
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