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Unstructured Data VOC Customer Experience Management Close the Loop Business Growth Voice of the Customer CX NPS Artificial Intelligence Customer Relationship More Related Topics >
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63
CXM VOC Customer Experience Artificial Intelligence 63
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CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. There is no other group like it!

CX 52
CX Unstructured Data CXM Real Estate 52
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