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11 Customer Experience Trends that you must track in 2022

SurveySensum

JANUARY 26, 2022

This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers. Omnichannel is the new norm for businesses, and customer experience managers are starting to confirm that omnichannel offerings have become a major priority for them. .

Customer Experience 59
Customer Experience Contact Center Machine Learning Omnichannel 59
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10 Best SurveyMonkey Alternatives & Competitors [2022]

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Great customer support. Customer Feedback. Text and Sentiment Analytics. Integrations.

NPS 52
NPS Sentiment Analysis Start-ups Customer Feedback 52
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